Lunch & Learn: Are appraisals the next big opportunity in mortgage fulfillment?

This Lunch & Learn for mortgage lenders will explore the evolution of the appraisal process as well as opportunities for innovation.

Why brokerages and mortgage lenders are rushing into JVs

Joint ventures are suddenly stitched into the fabric of a handful of national brokerages. But the idea of the joint venture collides with the loose, informal networks that color the American housing economy.

How to simplify the appraisal process for everyone in today’s hot market

While the world might be slowly getting back to normal, the housing boom is far from over. Appraisers need to make sure they have the right tools to manage the high demand.

Robert Dietz on why the single-family rental market is growing

In this episode of HousingWire Daily, NAHB's Robert Dietz explains why the marketshare of single-family rentals is growing despite strong homebuyer demand. He also discusses the NAHB’s latest Housing Market index.

Awards

2020 HW Vanguard: Suzy Lindblom

Planet Home Lending, Chief Operating Officer

Lindblom-Suzy-2020-Vanguard
Suzy Lindblom, Chief Operating Officer, Planet Home Lending

Suzy Lindblom is a trailblazer with a passion for developing people and companies, and contributing to the mortgage industry. 

During the past 12 months, Lindblom has been the kind of leader every company craves during a crisis: steadfast and certain. She doubled Planet Home Lending’s origination capacity, optimized already-successful fulfillment operations, skillfully managed a 20% growth in personnel, put in place leading-edge technology to improve customer experience, grew the company’s relationship with minority industry organizations and mentored a new generation of industry leaders. 

To meet the ever-increasing demand for refinancing, Lindblom focused on enhancing both originations and fulfillment. She accomplished this by providing an industry-leading work-life balance, compensation, and support to help attract and develop the best talent in the industry. 

Those improvements brought about a 100% increase in operations productivity and a 30% reduction in origination costs over the past 12 months. As states and local jurisdictions responded to the COVID-19 pandemic by encouraging social distancing, Lindblom pushed for digital mortgage initiatives to increase safety for both customers and business partners. 

With eSign for loan applications and disclosures already part of the Planet toolbox, Lindblom added DocuTech’s Hybrid eClosing to help facilitate remote online notary and eSignature capabilities. Lindblom brings the same dedication to improvement to the teams she leads. 

She relishes identifying, empowering and mentoring future leaders by helping them assess their strengths and build around those attributes. Prior to the pandemic, Lindblom regularly visited each of the company’s regional offices, walking from cube to cube chatting with employees.

What has been your secret to success?
I attribute my success to the strength of my teams, who have worked together to make me, themselves and Planet shine. Also to my many mentors in the industry that have not only pushed me to grow, but have collaborated with me and others to make this a great industry serving the community through homeownership.

Most Popular Articles

Why brokerages and mortgage lenders are rushing into JVs

Joint ventures are suddenly stitched into the fabric of a handful of national brokerages. But the idea of the joint venture collides with the loose, informal networks that color the American housing economy. HW+ Premium Content

Oct 25, 2021 By and

Latest Articles

What does the future hold for appraisal tech?

HW+ Managing Editor Brena Nath had the opportunity to catch up with Global DMS President and CEO Vladimir Bien-Aime at MBA Annual to talk more about what’s next for the appraisal industry in terms of technology.

Oct 27, 2021 By
3d rendering of a row of luxury townhouses along a street

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