A look at Biden’s first week in office

This episode reviews last week’s inauguration of President Joe Biden, examining which housing issues the new administration has already taken action on.

Biden’s executive order will extend foreclosure moratorium

President Biden revealed his plan to sign 17 executive orders his first day in office, including am extension of the eviction and foreclosure moratorium to at least March 31.

If consumers aren’t holding lenders back, then who or what is?

The challenge for lenders and investors is understanding how to meet borrowers where they are without layering on risk or getting bogged down in third-party intermediation.

HomeBridge’s Brian White on diversity at a practical level

HomeBridge's Brian “Woody” White discusses ways to increase diversity within the housing finance industry.


2020 HW Vanguard: Steve Ozonian

Williston Financial Group, CEO

Steve Ozonian, CEO, Williston Financial Group

Steve Ozonian joined Williston Financial Group as a member of the board before becoming the CEO of WFG and its family of companies in 2015. 

The team Ozonian has created is consistently on the cutting edge of technology and ranks “World Class” for service, with an average company-wide NPS score of more than 70 through June of this year. These impressive benchmarks have created a crucial differentiator during the COVID-19 pandemic, as businesses were forced to pivot virtually overnight to a remote-working environment. 

Because of Ozonian’s technology-first protocols, all aspects of WFG were able to move efficiently into a new normal when the pandemic struck, without interrupting WFG’s levels of service. In fact, the company experienced record order volumes during this time, with orders doubling compared to the year prior during the months of May, June and July. Ozonian oversees operations at WEST, the company’s digital and fintech solutions subsidiary. 

This year, Ozonian and his team launched DecisionPoint, which speeds up the mortgage lending process by providing lenders with an immediate title clearance decision. DecisionPoint is a 2020 HousingWire Tech100 award recipient. Ozonian also oversees WESTprotect, an enterprise security system, for clients to report any suspicious, possible cybercrime attempts. 

Launched to clients this year, WESTprotect was originally an in-house cybersecurity service for all WFG companies. Ozonian recognized the larger role it could play to help protect the industry from cyberattacks and made the product public in the last 12 months. WESTprotect is also a HousingWire Tech100 award winner.

What has been your secret to success?
My secret to success is to learn as if you’re going to live forever and live as if you’re going to die tomorrow.

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