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2020 HW Vanguard: Karthik Kumar

Tata Consultancy Services, Mortgage Practice Head

Karthik Kumar, Mortgage Practice Head, Tata Consultancy Services

Karthik Kumar leads Tata Consultancy Services’ global mortgage practice, focused on solution architecture, operational delivery and entity transformation for most of the top-40 lenders and beyond and the largest vendors. 

With 17 years of experience in the mortgage industry and a Six Sigma black belt certification, Kumar deploys global best practices across the entire mortgage ecosystem and possesses in-depth process knowledge across dozens of individual roles and functions. Kumar is a sought-after international speaker, host and facilitator. 

He is best known for bringing in digital disruption and driving adoption of cognitive tech solutions in the global home lending industry. Kumar launched an entire suite of digital solutions across the mortgage value chain to support clients with POS and servicing and address secondary market needs. The suite included a robust automated document classification and data extraction solution covering 500 document and image formats. Under his leadership, the team was able to identify, address and resolve key challenges in cost, productivity, cycle time and quality for numerous clients, enabling their success and providing a competitive edge. 

This success stems directly from Kumar’s relentless focus on investing in multiple disruptive technologies—digital, blockchain, artificial intelligence, machine learning and more. 

In the past year, Kumar has been a key part of many global mortgage events, including having hosted SMARTGAGE in Prague as the chairman of the event; serving as an innovation speaker at the Mortgage Innovation Summit in Sydney, Australia; being a moderator at the Mortgage Digital Symposium in Dallas; and serving as a moderator for a HousingWire webinar on digital proximity.

What has been your secret to success?
I knew that innovation in mortgages won’t be discouraged, but the change that follows may not be readily accepted. What was required was instilling a culture of change first and the ecosystem would automatically embrace innovation with zeal. It’s tough to sell a change, but relatively easy to execute it.

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