Suzy Lindblom is a trailblazer with a passion for developing people and companies, and contributing to the mortgage industry.
During the past 12 months, Lindblom has been the kind of leader every company craves during a crisis: steadfast and certain. She doubled Planet Home Lending’s origination capacity, optimized already-successful fulfillment operations, skillfully managed a 20% growth in personnel, put in place leading-edge technology to improve customer experience, grew the company’s relationship with minority industry organizations and mentored a new generation of industry leaders.
To meet the ever-increasing demand for refinancing, Lindblom focused on enhancing both originations and fulfillment. She accomplished this by providing an industry-leading work-life balance, compensation, and support to help attract and develop the best talent in the industry.
Those improvements brought about a 100% increase in operations productivity and a 30% reduction in origination costs over the past 12 months. As states and local jurisdictions responded to the COVID-19 pandemic by encouraging social distancing, Lindblom pushed for digital mortgage initiatives to increase safety for both customers and business partners.
With eSign for loan applications and disclosures already part of the Planet toolbox, Lindblom added DocuTech’s Hybrid eClosing to help facilitate remote online notary and eSignature capabilities. Lindblom brings the same dedication to improvement to the teams she leads.
She relishes identifying, empowering and mentoring future leaders by helping them assess their strengths and build around those attributes. Prior to the pandemic, Lindblom regularly visited each of the company’s regional offices, walking from cube to cube chatting with employees.
What has been your secret to success?
I attribute my success to the strength of my teams, who have worked together to make me, themselves and Planet shine. Also to my many mentors in the industry that have not only pushed me to grow, but have collaborated with me and others to make this a great industry serving the community through homeownership.