Nile Roberts is a versatile technology strategist with more than 15 years of experience leading through change. As a truly hands-on leader, Roberts demonstrates strong collaboration, communication and problem-solving skills that not only encourage new ideas within his team, but also foster innovation. When COVID-19 became an apparent threat, Roberts and his end user services team quickly enacted Genworth Mortgage Insurance’s business continuity plan, focusing on investments in mobile technology, and key investments in cloud-based communication and collaboration services to rapidly support a remote workforce. As an IT operations leader, Roberts encourages a cloud-first strategy that supports the development of applications that are intended to be provisioned and hosted in the cloud. His team also utilizes modular design and immutable infrastructure concepts to deliver ideal flexibility and supportability for infrastructure services and support. These strategies and principles that Roberts led and engrained into the fabric of his team have allowed Genworth Mortgage Insurance’s IT organization to quickly adapt to changing business and industry needs, scale mortgage insurance services and infrastructure to meet increasing demand, and improve overall service stability and resiliency. Roberts also leads an innovative End User Services organization that faced unprecedented obstacles related to the global pandemic.
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