Adam Constantine on MLK Jr.’s impact on housing equality

During the interview, Constantine explains why the industry needs to focus on evoking intentional change rather than launching lackluster initiatives.

Navigating capacity concerns amidst record-high volumes

High loan volumes continues to loom large in the new year, making the “one-stop-shop” approach to the servicing and lending process even more appealing.

How servicers continue to protect neighborhoods amid COVID

We spoke with MCS CEO Caroline Reaves about self-service technology, the shift to virtual and how servicers can prepare for post-COVID success by improving processes today.

How student loan debt impact homeownership

Student loan expert Catalina Kaiyoorawongs shares her practical and tangible advice for people who feel overwhelmed by their student loan debt.


2020 HW Tech Trendsetter: Jane Mason

Clarifire, Founder and CEO

Jane Mason, Founder and CEO, Clarifire

Jane Mason is the brainchild behind Clarifire, an application that uses intelligent business rules to automatically distribute work and automate straight-through processing of critical information and documents to all types of users. Over the past year, mortgage servicers have leveraged Mason’s creation to achieve a minimum 40% lift in productivity, between 75% to 95% reductions in cycle times, and an 80% average elimination of manual tasks. While the pandemic continues to wreak chaos on the U.S. job market, Mason is driving the industry forward by empowering servicers with her technology by automating the approvals of thousands of forbearance requests in minutes, and processing bulk process deferrals, borrower surveys and one-click loan modification approvals almost in real-time. One of Mason’s creations, CLARIFIRE COMMUNITY, has provided much-needed relief to servicers facing extraordinary call volumes and requests for assistance due to the pandemic and natural disasters. CLARIFIRE COMMUNITY is a workflow-driven resource that connects the myriad of players involved in self-service disaster and pandemic processes. Thanks to Mason, borrowers can access real-time assistance and automated loss mitigation workout options with a button click, providing those suffering from income loss with visibility and guidance as they work through challenging times. Meanwhile, the burden on servicers is reduced and operational chaos is resolved.

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