Adam Constantine on MLK Jr.’s impact on housing equality

During the interview, Constantine explains why the industry needs to focus on evoking intentional change rather than launching lackluster initiatives.

Navigating capacity concerns amidst record-high volumes

High loan volumes continues to loom large in the new year, making the “one-stop-shop” approach to the servicing and lending process even more appealing.

How servicers continue to protect neighborhoods amid COVID

We spoke with MCS CEO Caroline Reaves about self-service technology, the shift to virtual and how servicers can prepare for post-COVID success by improving processes today.

How student loan debt impact homeownership

Student loan expert Catalina Kaiyoorawongs shares her practical and tangible advice for people who feel overwhelmed by their student loan debt.


2020 HW Tech Trendsetter: Henry Smith

NotaryCam, Director of Notary Operations

Henry Smith, Director of Notary Operations, NotaryCam

Henry Smith has been a driving force behind NotaryCam’s growth and success. As director of notary operations, Smith is responsible for training, onboarding, troubleshooting and working hand-in-hand with NotaryCam’s more than 1,000 notaries. He consistently contributes to notary innovation, including streamlining operations, and plays a significant role in NotaryCam’s integration partnerships with leading industry vendors, as well as its partnerships with top-tier lenders. With the onset of COVID-19, remote online notarization technology played a critical role not just in moving the housing market forward, but also keeping it from grinding to a complete halt. While helping NotaryCam to maintain its reputation for customer service (and managing a tenfold increase in month-over-month transactions), Smith led the development of NotaryCam’s remote ink notarization product to help NotaryCam accommodate a greater number of remote closing ceremonies in a socially distanced world. While NotaryCam was fully equipped to handle the increased demand for RON transactions, the company tasked Smith with the development of its concierge service to accommodate RIN. Under Smith’s tutelage, NotaryCam’s notaries were able to manage a tenfold increase in demand from real estate professionals for digital closings while increasing the firm’s revenue over 100% in the first two quarters of 2020.

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