Since joining Home Point Financial this year, Ginger Wilcox has played an integral role in developing and launching technology solutions that drive Home Point’s digital transformation and solve pain points for its borrowers, brokers, partners and associates. As chief experience officer, Wilcox delivers exceptional experiences by utilizing two decades of technology expertise to improve the customer life cycle journey. Over the last decade, Wilcox has helped disruptive companies in real estate and mortgage push innovation boundaries to deliver better experiences for consumers, loan officers and real estate agents. In January 2020, Wilcox joined Home Point Financial as the company’s first chief experience officer, responsible for driving innovation, elevating the customer experience and accelerating Home Point’s growth. Less than a year into her role at Home Point, Wilcox has implemented several innovative strategies that improve the end-to-end mortgage experience. Under Wilcox’s leadership, Home Point adapted to meet unprecedented financial and operational challenges brought on by the pandemic. Wilcox worked with Home Point’s Servicing team to create and launch an automated forbearance app in less than 48 hours — which rolled out weeks before other lenders. As a result of Wilcox’s efforts, she has helped Home Point grow to become the fastest-growing top-five wholesale mortgage lender in the country.
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