Sue Baker’s background and industry knowledge enable her to immediately envision a more efficient workflow, no matter what part of the mortgage process she is focused on.
She has the innate ability to then combine these workflows with others to design highly compelling mortgage technology platforms. Mortgage lenders have generated millions of successful transactions and employed a host of efficiencies with the automation Baker and her teams have designed over the last few decades. Additionally, Baker maintains a remarkable focus on client support and exceptional customer service. Over the last several years, she has led many initiatives to re-engineer the company’s account management and customer support functions. As part of Baker’s ongoing effort to align product development closely to client needs, Optimal Blue conducts numerous collaborative feedback sessions with clients on all product initiatives – all singlehandedly architected by Baker. The results have created a high-touch, client-centric culture that has been well received by clients.