Shay Vaughn successfully leads a team of more than 50 closers who provide service to over 50 clients.
As closing team lead at Sandler Law Group, she supports her team through active listening and genuine care about each team member’s career. Vaughn also focuses on building and maintaining positive relationships with Sandler Law Group’s clients. One of her most notable accomplishments in 2020 was helping a client when COVID-19 forced them to shut down their operation center without an ability to work from home. In a matter of weeks, Vaughn coordinated with the client and internal resources to take double the client’s previous loan-closing volume. This saved the day for the client at a very challenging time. Vaughn has managed the difficult balance of maintaining service levels while constantly adjusting processes and procedures to increase productivity and minimize risk. Most importantly, she has been a steadfast voice of encouragement for her staff and peers throughout the difficulties brought on by the pandemic.