The cofounder and head of operations for Better.com, Shawn Low oversees the backbone of the company’s workforce, which covers areas such as sales, loan fulfillment and Better Real Estate.
Over the last 12 months, Low has been particularly focused on building operational scale for the company and preparing it for growth. In addition to this, he also oversaw the operational, cross-functional execution of three partnerships that now account for 30% of Better.com’s mortgage origination volume. Low has also owned product development and engineering of the brand’s core mortgage origination technology. Over this last year, the tech investments that Low has led decreased labor cost per loan by 25% to 30%. Low is also a co-founder of Better.com and has played an instrumental role in shaping the evolution of its vision, strategy and operating model from the beginning. In the earliest days of Better.com, one of his biggest contributions was setting up the company’s India office as well as its offshoring capabilities.