Matthew Speakman on what’s driving homebuyer demand

Zillow Economist Speakman explains what Zillow’s recent report on homebuyer demand tell us about the current state of the housing market.

Record low mortgage rates hold steady at 2.72%

This is the second week in a row rates have sat at the lowest recorded level in the survey’s near 50-year history.

What Yellen as Treasury Secretary would mean for housing

Experts weigh in on former Fed Chair’s possible impact on GSE reform and how she could jumpstart the economy.

Building the one-touch digital mortgage

As Katherine Campbell drives toward a one-touch mortgage, she’s taking time to share what she has learned along the way.


2020 HW Insider: Shane Westra

SimpleNexus Vice President of Product

Shane Westra

Shane Westra completely reorganized SimpleNexus’ product and engineering divisions into new, customer persona-based teams.

This reorganization allowed each development unit to become intimately more familiar with the pain points of the end users it develops for: loan originators, technology administrators, borrowers, back-office teams and referral partners. Another initiative Westra introduced was the firm’s 90/90 roadmap, which communicates to customers, prospects and internal teams all the product releases the company expects to release in the upcoming 90 days with 90% confidence. With this roadmap, Westra built a rigorous business-case process that prioritizes product enhancements that will bring the most benefit to customers. In the last 12 months alone, Westra has led SimpleNexus to achieve the following: 150% increase in the average number of product releases per month; 59.6% increase in product manager productivity; 22.4% increase in Net Promoter Score; and a 99.7% customer retention rate.

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