Awards

2020 HW Insider: Pam Forrester

First American Mortgage Solutions Vice President, Division Operations Management

Pam Forrester

Pam Forrester’s three decades of problem-solving for lenders, servicers and investors make her an effective operations executive.

Leveraging her comprehensive knowledge of the post-closing and servicing space, Forrester works with clients to customize and execute business process outsourcing strategies according to their needs. Forrester has played an integral role in building First American’s CleanFile Solutions’ global business operations into the premiere post-closing provider it is today. Most recently, Forrester led the CleanFile Solutions’ COVID-19 pandemic response initiatives, which maintained continuity in the division’s operational supply chain. Specifically, she expanded service hours, supported the deployment of a well-trained back-up team across multiple locations and implemented a practiced communication strategy to keep every aspect of the operation in sync. Through Forrester’s leadership, innovative thinking and persistence, the team continues to maintain high service levels with clients while growing the business through this tumultuous time.

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