As the vice president of servicing operations at Freddie Mac, Ken Burke is able to use his role to take a bold vision, create a smart strategy and make it a successful reality.
Based on client feedback, Burke challenged his team to remove client pain points in the real estate owned space. In 2019, he led “REO Reimagined” through delivery, relieving servicers of most post-foreclosure responsibilities for REO properties by outsourcing these responsibilities to a third party. Client feedback was overwhelmingly positive. In late 2019, Burke partnered with technology and change management teams to champion a new platform called Servicing Gateway. This impacted 7,600 external users and all of Freddie Mac’s nearly 1,200 servicers. Burke works tirelessly to automate manual processes. One initiative reduced turn times by over 30 days and led to about 80% less field entry. Data quality improved as a result. Burke has also been leading operational strategy for two critical initiatives that will transform key functions of servicing.