Matthew Speakman on what’s driving homebuyer demand

Zillow Economist Speakman explains what Zillow’s recent report on homebuyer demand tell us about the current state of the housing market.

Record low mortgage rates hold steady at 2.72%

This is the second week in a row rates have sat at the lowest recorded level in the survey’s near 50-year history.

What Yellen as Treasury Secretary would mean for housing

Experts weigh in on former Fed Chair’s possible impact on GSE reform and how she could jumpstart the economy.

Building the one-touch digital mortgage

As Katherine Campbell drives toward a one-touch mortgage, she’s taking time to share what she has learned along the way.


2020 HW Insider: Ken Burke

Freddie Mac Vice President of Servicing Operations

Ken Burke

As the vice president of servicing operations at Freddie Mac, Ken Burke is able to use his role to take a bold vision, create a smart strategy and make it a successful reality.

Based on client feedback, Burke challenged his team to remove client pain points in the real estate owned space. In 2019, he led “REO Reimagined” through delivery, relieving servicers of most post-foreclosure responsibilities for REO properties by outsourcing these responsibilities to a third party. Client feedback was overwhelmingly positive. In late 2019, Burke partnered with technology and change management teams to champion a new platform called Servicing Gateway. This impacted 7,600 external users and all of Freddie Mac’s nearly 1,200 servicers. Burke works tirelessly to automate manual processes. One initiative reduced turn times by over 30 days and led to about 80% less field entry. Data quality improved as a result. Burke has also been leading operational strategy for two critical initiatives that will transform key functions of servicing.

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3d rendering of a row of luxury townhouses along a street

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