As the lead on technology, product quality assurance and compliance, Katie Maxson has been a notable asset to NotaryCam.
After serving as notary manager for just over a year, Maxson was promoted to technology/product quality assurance and compliance lead in February 2020. Her problem-solving skills served the company well when the COVID-19 pandemic created internal challenges. Maxson helped develop a new workflow process that enabled NotaryCam to manage a 300% increase in demand for remote online notarization. She also saw the need for and took the initiative to create a better internal structure for the IT and notary support teams. These improvements included a redesigned scheduling process, which Maxson still oversees as part of her responsibilities. She is also responsible for training and managing the team of IT agents who assist the notaries. As part of the development/IT team, Maxson continues to contribute ideas and designs to improve the workflow and functionality of the signing rooms and overall customer experience.