Matthew Speakman on what’s driving homebuyer demand

Zillow Economist Speakman explains what Zillow’s recent report on homebuyer demand tell us about the current state of the housing market.

Record low mortgage rates hold steady at 2.72%

This is the second week in a row rates have sat at the lowest recorded level in the survey’s near 50-year history.

What Yellen as Treasury Secretary would mean for housing

Experts weigh in on former Fed Chair’s possible impact on GSE reform and how she could jumpstart the economy.

Building the one-touch digital mortgage

As Katherine Campbell drives toward a one-touch mortgage, she’s taking time to share what she has learned along the way.

Awards

2020 HW Insider: Cathy Turner

Docutech Senior Vice President of Client Success

Cathy Turner

Organization management is one of Cathy Turner’s greatest strengths, and she has proven to be a tremendous asset to Docutech.

Turner effectively scaled her team with an innovative design by creating client tiers to better align support models based on client needs. She has recruited and developed new talent in skilled and technical roles, and instituted specialized metrics to measure team performance. Turner, focused on the big picture, spearheaded the creation of a client advisory board and a user advisory council to help optimize client satisfaction. Additionally, she developed—and now executes and monitors — Docutech’s net promoter score program, delivering ongoing increases despite the challenges of growth and scale. Turner’s spirit of service shines in every interaction with her, whether it be one-on-one or at an executive, strategic level. Her sense of humor, humility and grace enable her to rise above stressful situations to deliver meaningful results for the company’s clients and the organization as a whole.

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3d rendering of a row of luxury townhouses along a street

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