As Amrock’s vice president of product strategy, Dan Studeny this year worked to move technology team members temporarily into production roles so they could gain deeper insight into what processes could be automated.
Thanks to this initiative, the team has begun working on tech innovations to automate certain functions to increase efficiencies. He pushed similar projects with robotics process automation, the implementation of chatbots for signing agents to answer questions about closings and more. Studeny also pushed for a way to automate the scheduling for appraisals. He sought out and nurtured the relationship with a third-party texting platform, negotiated the contracts and facilitated the relationship between Amrock and the company providing the auto-scheduler. Now, clients have visibility into an appraiser’s schedule and can select open time slots, greatly improved the experience for both appraisers and homeowners.