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Citizen CEO on how TRID blocked its progress

Growth is 'a little disappointing'

Frozen

Originally, Citizens Financial Group planned to add 350 mortgage lenders, giving it a total of 700, by the end of 2016. But the goal failed to fully account for the impact of the Consumer Financial Protection Bureau’s TILA-RESPA Integrated Disclosures rule that went into effect in October, according to an article in the Boston Business Journal.

From the article:

Citizens set the hiring goal in early 2014, as part of CEO Bruce Van Saun’s plan to make the Providence-based institution more profitable.

To date, Citizens has only added about 100 of the 350 mortgage loan officers, according to Van Saun. He said it has lost its existing lenders at a higher-than-expected rate, calling its progress “a little disappointing.”

The bank’s ability to make new hires in 2015’s final months was limited by the implementation of a Consumer Financial Protection Bureau rule that made major changes to the mortgage loan disclosures and delivery requirements that lenders must make to customers, Van Saun said.

This is only one example of the side effects of TRID. Most recently, the National Association of Realtors reported that existing-home sales surged in December as more buyers reached the market before the end of the year since the delayed closings due to TRID pushed a portion of November's would-be transactions into last month's figure.

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