Mortgage servicers: If you’re not obsessed with customer service, you’re falling behind

In a world where disparate physical spaces are steadily merging in the central hubs of mobile devices, consumers consider their mortgages one more digital service in need of perfecting. And given the rapid, sustained expansion of mortgage industry volume, that means a lot of homeowners in need of a lot of great servicing.

To take full advantage of the current market conditions, lenders and servicers must obsess over customer service. 

Publisher: TMS
Date: February 2022

Popular White Papers

How investing in a variety of servicing technologies streamlines operational efficiencies 

As servicers contend with a possible increase in delinquencies, one of their biggest concerns is the cost of compliance. Staying compliant can be costly, and technology can certainly assist in those efforts. Among technological acceleration, how can servicers be sure that they are selecting the right servicing technology partners and tools? They must look at […]

3d rendering of a row of luxury townhouses along a street

Log In

Forgot Password?

Don't have an account? Please