Offshoring

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No more offshoring: Nationstar moving all customer service operations back to U.S.

Jun 21, 2017By

Over the last several years, many of the top mortgage servicing companies (both banks and nonbanks alike) moved some of their customer service operations overseas as part of an effort to cut costs. But the practice, known as offshoring, proved somewhat problematic, as customers frequently complained of issues when dealing with offshore customer service representatives. Now, one servicer is choosing to listen to its customers and move its customer service operations back onshore.

3d rendering of a row of luxury townhouses along a street

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