David Lo

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Regions Mortgage Leads Borrower Satisfaction: JD Power

Aug 26, 2009By

A borrower’s satisfaction with his or her mortgage servicer tends to decrease as the borrower becomes delinquent, but a survey by JD Power and Associates indicates servicer outreach may mitigate the decline in satisfaction. Servicer satisfaction among borrowers that contacted their servicer averaged 613 on a 1,000-point scale, while that average improved to 651 among borrowers contacted proactively by the servicer.