Items Tagged with 'Sales practices'


  • Wells Fargo claws back $75 million more from Stumpf, Tolstedt

    Internal investigation blames "cultural, structural, leadership issues" for fake accounts scandal
    Wells Fargo announced the results of an internal investigation into its recent fake accounts scandal, which found that cultural, structural and leadership issues were the root cause for its improper sales practices. Due to the investigation's conclusions, the company announced it will claw back even more from top executives, including former CEO John Stumpf, with the total now reaching more than $180 million.
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  • J.D. Power: Sales practices threaten customer satisfaction in banking industry

    But trust in financial institutions at record high after crisis
    After the Wells Fargo fake accounts scandal, financial institutions are more at risk of losing the trust of their consumers. Although consumer confidence in banks remains at a record high, some are beginning to cite excessive sales practices as breeding mistrust in the system.
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