Items Tagged with 'CFPB complaints'


  • CFPB invites comments on “usefulness” of consumer complaint database, reports

    Latest in string of requests for information from agency in upheaval
    The CFPB’s consumer complaint database and the reports derived from it have long been a source of consternation for the financial services industry, ever since the bureau decided to make those complaints public over the objections of many industry observers. But there’s a new boss at the CFPB now, and he ain’t the same as the old boss.
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  • Remaking the CFPB? Mulvaney wants to hear from you on how to fix bureau

    Will ask for public input on all functions of the bureau
    It’s clearly a whole new world at the CFPB with Mick Mulvaney in charge. How many more changes Mulvaney will bring to the bureau is now a question that the public (including the financial services industry) has the opportunity to weigh in on. Have an issue with the CFPB? Now's your chance to share your two cents.
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  • CFPB analyst: We use consumer complaint database as insider guide for exams

    Analyzes complaints for potential legal violations
    The Consumer Financial Protection Bureau’s consumer complaint database has been a source of controversy since its inception, as many industry participants took issue with the fact that the complaints were made public, despite potentially being unverified and unproven. And based on what one CFPB analyst said Wednesday, you can see why the complaint database is the bane of the financial industry’s existence.
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  • CFPB consumer complaint database about to hit 1 million complaints

    Cordray discusses milestone during Wells Fargo hearing
    The Consumer Financial Protection Bureau’s much-maligned consumer complaint database is about to reach 1 million total complaints, CFPB Director Richard Cordray said Tuesday. And, as it turns out, the database proved helpful in levying the $185 million fine against Wells Fargo for opening 2 million fake accounts.
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  • Congress to consider changes to controversial CFPB complaint database

    New bill would require verification of complaint details
    When the Consumer Financial Protection Bureau began publishing consumers' complaints against financial services companies several years ago, many of those companies and other industry observers took issue with the fact that the complaints were, in many cases, unverified and unproven. But this could all change soon thanks to a new bill that Congress is set to consider.
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  • CFPB: Top 6 mortgage complaints from consumers

    Along with the most-complained-about mortgage companies
    Mortgages may no longer be in the top spot for consumer complaints but that doesn’t mean they are anywhere close to out of the mix. The Consumer Financial Protection Bureau’s latest monthly complaint report spotlights mortgages and includes 5 charts that break down the numbers.
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