Items Tagged with 'self-servicing'

ARTICLES

  • Want to meet the demands of Millennials? Good luck with that

    Speaking at MBA Servicing, David Pogue outlines why it won't be easy
    The first featured speaker at the Mortgage Bankers Association’s National Mortgage Servicing Conference, David Pogue, was incredibly funny, but by the end of his presentation one thing was very clear — meeting Millennials' demands for instant gratification is going to be hard for the mortgage industry. Really, really hard.
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  • Servicer focus on mortgage delinquencies severely impacts current borrowers

    J.D. Power survey shows current borrowers often feel ignored
    Despite the percentage of loans in delinquency dropping to less than 5% of all loans in June, mortgage servicers are still paying an inordinate amount of attention to delinquent borrowers, severely impacting the servicers’ overall customer experience, a new report shows. Here's what servicers can do to fix it.
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