Items Tagged with 'Borrower satisfaction'


  • [Pulse] Here's how mortgage lenders can improve the borrower's journey

    A step-by-step guide to gaining a competitive edge
    It's a tough time for lenders. Origination costs are up, pricing is challenging and volumes are moderating. A recent Fannie Mae study revealed most lenders view increased competition as the biggest reason for margin compression. As the market continues to fragment, one key to margin expansion and beating the competition lies in improving the borrower journey. Here’s how you can do it.
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  • From HW Magazine

    Here's why the customer is always right

    Four keys to unlocking borrower satisfaction
    Servicers must consider a positive customer experience to be a compliance mandate in the current regulatory environment. While this may be a difficult goal to achieve, we have found that there are four keys to success that can help any servicer do a better job of ensuring a positive experience for their mortgage borrowers.
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