Items Tagged with 'Offshore'


  • No more offshoring: Nationstar moving all customer service operations back to U.S.

    Nonbank says move is based on customer feedback
    Over the last several years, many of the top mortgage servicing companies (both banks and nonbanks alike) moved some of their customer service operations overseas as part of an effort to cut costs. But the practice, known as offshoring, proved somewhat problematic, as customers frequently complained of issues when dealing with offshore customer service representatives. Now, one servicer is choosing to listen to its customers and move its customer service operations back onshore.
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  • Washington hits Ocwen with fine for using unlicensed offshore companies

    Ocwen to pay $900,000; only use licensed entities to service Washington loans
    Ocwen Financial will pay $900,000 to the state of Washington after an investigation conducted by the state found that Ocwen used unlicensed companies in India and the Philippines to service mortgages, the state’s financial regulator announced Thursday. Here are the details.
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  • #PanamaPapers impact on housing and why you should care

    Miami's shadowly, luxury real estate market revealed
    The Panama Papers, a cache of 11 million internal finance documents, impacts you, and it impacts housing. Dubbed by Edward Snowden as "the biggest leak in the history of data journalism," the #PanamaPapers investigation is far from over. For now, this is how it all began and what we know.
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  • How much offshore staff do the top mortgage servicers use?

    Fitch shines a light on offshoring and its potential consequences
    Several of the country’s largest mortgage servicers already have as much as a third of their mortgage servicing staff offshore. A new report from Fitch Ratings details the rise of offshoring and what it means for the future of mortgage servicing.
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  • Executive Conversation: Quatrro keeps mortgage industry running smoothly

    Mortgage division simplifies, streamlines mortgage process
    Executive Conversations is a HousingWire web series that profiles people in the financial industry, highlighting the operations and the people that make this sector tick. In the latest installment, we sit down with Greg Botto, executive vice president of North America with Quatrro Mortgage Solutions, Inc., to get a glimpse of how its mortgage division works to simplify the mortgage process.
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