SunTrust ranks highest in overall customer satisfaction among primary mortgage lenders, according to the J.D. Power and Associates 2006 Primary Mortgage Origination Study, released today. The 2006 study was based on responses from 4,115 consumers who originated a new mortgage in the previous nine months.
Measuring customer satisfaction with the mortgage borrowing process, the study found that overall satisfaction has improved significantly, increasing 7 percent from 2005. Overall satisfaction is most impacted by improvements in the closing process.