AS EXECUTIVE vice president and chief operating officer, Mary Kinney has overseen the explosive growth Ginnie Mae has experienced over the last four years, as the company’s book of business grew from $1 trillion in 2010 to over $1.5 trillion in 2014. Since 2009, Ginnie Mae has returned revenues in excess of $1 billion, with program expenses of approximately $100 mi l lion. Kinney has also been a driving force behind operational and infrastructural change efforts, delivering improvements for Ginnie Mae, its business partners and stakeholders.
“Kinney’s focus on transforming Ginnie Mae’s culture and improving its infrastructure and operations has resulted in making Ginnie Mae a desirable employer for high performers from the private sector,” a spokesperson for Ginnie Mae said. “Her leadership on transformational change in program offerings and infrastructure has resulted in Ginnie Mae meeting its goal of being a high performing government agency and achieving private-sector like results.”
Over the last 12 months, Kinney has focused on employee engagement and productivity, emphasizing a culture of performance and accountability. Federal Employee Viewpoint Survey results show that 90% of Ginnie Mae employees understand how their work relates to the firm’s goals and objectives and 88% believe their work is important. Kinney has emphasized that managers must properly manage their teams by rewarding high performers while also helping low performers improve.
Throughout her tenure, Kinney has focused on program modernization through improving features for stakeholders. For example, under Kinney’s leadership, Ginnie Mae recently transformed its issuer application process, moving from a paper-based system that took weeks to complete, to an online process that can be completed much quicker.