AS MANAGING DIRECTOR for Clayton Consulting Services, Kathryn Lester provides independent and objective process and performance consulting to the residential mortgage servicing industry.
She manages a team of consultants dedicated to identifying and documenting residential mortgage servicing industry best practices and trends; assessing adherence to rules and regulations, governing agreements, and settlements; developing servicer evaluation methodology and performing on-site assessments; and developing risk programs.
Over the past three years, Lester and her team conducted over 100 residential mortgage servicer assessments.
In addition to helping servicers and special servicers, Lester’s team also provides advisory services to major mortgage companies, banks, regulators, private equity groups, mortgage insurance companies and GSEs. She also leads cross-functional teams dedicated to the surveillance, oversight, and compliance monitoring of Loss Share Agreements for single-family loans under the FDIC’s Loss Share Program and, most recently, she developed Clayton’s CFPB mortgage servicing readiness assessment program.
Lester is frequently called upon to participate in industry round-table discussions and to serve as a moderator and panelist at national conferences and industry focus groups, including the Federal Reserve Bank of New York and the Mortgage Bankers Association.
Prior to joining Clayton in 2002, Lester was the vice president of operations for American Document Service, Inc. and she has held board positions at multiple non-profit organizations, including Girls on the Run of the Rockies, Friends of Warren Village, and CultureHaus, an extension of the Denver Art Museum.