As consumers demand more options in the mortgage industry, the value of omnichannel payment solutions also grows. There is some stigma in the mortgage industry behind self-service payment options, mainly due to the fear of increased fraud risk and a loss of control over payments. But experts in payments understand the power self-service payment options have in customer satisfaction and operational efficiencies.
HousingWire hosted a webinar on Sept. 12, presented by SWBC, that walks sevicers through a comprehensive strategy for payment acceptance that will impact operations, customer experience and financial performance.
The panelists on this webinar include Jason O’Brien, senior vice president of payments at SWBC, and Bill Dobbins, head of business development and merchant and sales solutions at Visa.
With more than 15 years of experience in product management, development and deployment, O’Brien is responsible for developing and launching new payment products and services at SWBC. His experience and extensive knowledge in technology, market validation and requirements gathering will help listeners understand the importance of a payment strategy.
Dobbins is responsible for developing and executing strategies to produce new payment card volume for Visa underpenetrated industry segments like bill payment, B2B, healthcare and micro payment. With more than 20 years of experience at Visa, Dobbins has extensive knowledge and industry insights listeners can gain from.
The webinar covers:
- How to evaluate an enterprise-wide payments strategy
- What to consider for each channel of payments
- Why offering cards, the consumer’s preferred payment method, improves program performance
- Understanding the end-to-end cost advantages of having real-time authorization of funds
- How utilizing fees can support operational and financial objectives
Listen to the webinar here.