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REwired

It’s a whole new ballgame: Takeaways from MBA Tech

We're still in early innings
[Op-ed] In this commentary, Michael Kolbrener, the chief technology officer for PromonTech, writes about the recent MBA Tech conference. "It was fitting that the Mortgage Bankers Association chose Detroit, the launch pad of Rocket Mortgage, as the site for this year’s Technology Solutions Conference & Expo. The “liftoff” of that disruptive, imagination-capturing product has been the catalyst for a new appreciation of what technology can do for lenders and borrowers," he writes.
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Responding to negative borrower reviews 

Rules for responding
Doing business in the Social Media Era means you're bound to get some negative reviews. The mortgage transaction can be stressful, frustrating, and delayed at times which does not make for a great experience. And with the rise of social media everyone now has a massive bullhorn at their disposal to tell everyone about it. This is why it is important to have a plan in place to respond to negative reviews. Here's how to respond...
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Mile-high appreciation

Veros' Eric Fox takes a look at the high-performing area of Denver-Aurora-Broomfield
Whether it's ranking America's highest rates of real estate appreciation or just its highest real estate, Washington and Colorado are top of the heap. Those states, which coincidentally have eight of the 10 highest peaks in the continental U.S., have six of the 10 Metropolitan Statistical Areas topping the most recent VeroFORECAST projections from Veros Real Estate Solutions. This week, Veros' Eric Fox takes a look at the high-performing area of Denver-Aurora-Broomfield.
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Bank of America’s problem with loan officers (and vice versa)

Toxic work culture is not the bank's only mortgage troubles
So BofA is still doing mortgages, just the way in which they’re now categorized is “immaterial”? Such language comes as no surprise to loan officers. It didn’t take me long to find one who has a problem with Bank of America. In a message on LinkedIn, the LO tells me that, as a loan officer who has been on both sides — wholesale and retail — she’s never had a good experience with Bank of America. Here's why.
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Closing Call

Taking ID verification to the MAXX

New tool lets lenders validate borrower's identity, character references
With its latest tool, IDMAXX, Pavaso has enabled lenders to achieve two aims with one solution. By leveraging a borrower’s network for both identity verification and character references, lenders can be assured that 1) the borrower is who they claim to be and 2) the total picture they have of that borrower, and the risk that borrower may pose, is accurate and complete.
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Redefining when the mortgage process starts

It's not what you think
Traditionally, there is plenty of jockeying for position amongst the differing players in the real estate transaction, particularly between lenders and realtors, over who owns the relationship with the consumer. Be warned: There isn’t going to be any place for that kind of possessiveness in the post-TRID market.
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The production challenges beyond TRID

Transitioning to a digital space
If the mortgage industry is serious about addressing the longer closing times created by TRID, not to mention attracting millennials as potential homebuyers and/or employees, it has got to get with the times. And the times? They are digital.
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A new era of solutions

Recapping last week's posts and tech progress this year

Solutions exist today that can help with a large majority of the business process shifts that will result from the rule. And the last year has provided an opportunity for them to solve things further.  


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