Articles by ReverseReview Magazine

NRMLA News

How can we improve the reverse mortgage borrower experience? Loan officers report they have trouble maintaining their customers’ attention as they explain the details of reverse mortgages. Others tell us they lose customers to HELOCs simply because of the daunting pile of documents. Servicers send out important communications to borrowers in envelopes that are never opened. The CFPB claims borrowers do not understand they are taking out a loan.We can do better than this. For the past few months, NRMLA members have been meeting regularly to review the borrower experience from the beginning to the end of a loan. Join
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Hot Seat: Jeffrey M. Birdsell

From his secret talent and favorite book to his thoughts about the reverse mortgage industry, we get the scoop from Jeffrey M. Birdsell, vice president of professional services at ReverseVision.Something nobody knows about me is that I play the saxophone. I own an alto, tenor and curved soprano sax. The tenor and soprano are from the 1930s and sound incredible. My favorite vacation was driving my jeep with my family around Durango, Silverton, Telluride and Ouray, Colorado. Four-wheel driving is adrenaline at 5 miles per hour, and you get to see some of the most amazing scenery. If I were a professional
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Spotlight: Charitable Ventures

The job of a reverse mortgage professional requires compassion. Every day, these people talk with seniors concerned about their financial security, helping them find solid solutions for a better retirement. It’s no surprise that the sensitivity and empathy required to do this job extends beyond the workplace. With the support of their lender and broker companies and in the spirit of giving back, many reverse professionals are actively contributing to a variety of charitable causes. Here are some of the charitable ventures supported by companies in the space. AAG Kelsey Galaway AAG has created a foundation to support its charitable
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A Note from the Editor

Three leading lenders have been working hard these last few months to craft new television campaigns promoting reverse mortgages. Images of seniors enjoying that long-awaited vacation have been replaced with conversations about how the product has enabled borrowers to pay medical expenses and stay in their homes. Now, the focus rests squarely on the stability a HECM can bring to one’s retirement. While each lender has taken a different approach to their messaging, one common thread remains: a mission to educate consumers and represent the product as a smart financial tool for retirement. Collectively, the reverse mortgage commercials airing on
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Movers & Shakers

Read about the latest happenings in companies across the reverse space. Have exciting news to share? Email us to see it in print!Liberty Home Equity Solutions Honors World Elder Abuse Awareness Day Employees of Liberty Home Equity Solutions stood together, united against elder abuse in honor of World Elder Abuse Awareness Day on June 15. To show their support, the team dressed in purple and wore purple ribbons, the official color of WEAAD. “Liberty is committed to protecting our senior customers and preventing elder abuse,” said Liberty President Mike Kent. “It’s an honor to work with the elder population, and
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A Note from the Editor

Eighty-six percent of reverse mortgage borrowers are satisfied with their loan, and the majority felt that taking the loan improved the quality of their lives. This critical fact—a key finding in a comprehensive study about reverse mortgages recently released by Ohio State researchers—is the driving force behind the work we do.Those who have dedicated their careers to helping senior borrowers have believed all along in the value of this product. They have rejected widespread criticism of reverse mortgages and worked hard to educate the misinformed. Their everyday interactions with the seniors they serve remind them just how important reverse mortgages
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