Pamela Hermann

Pamela Herrmann is vice president of marketing and chief storyteller for Mortgage Cadence. She is the author of The Customer Manifesto, which was ranked No. 3 by as a customer service book every business owner should read. For a complete report on the 2018 Borrower Survey by Mortgage Cadence in partnership with Accenture Research, please visit


  • From HW Magazine

    How to improve lending team productivity

    Taking assembly lines back to the basics
    While many lenders think they’re doing just fine with productivity, and processing loans with ‘good enough’ speed and efficiency, the numbers tell quite a different story completely. Through the lens of data, most shops are falling flat.
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  • From HW Magazine
    Sponsored By
    Mortgage Cadence

    Borrower survey reveals 3 key observations in lending

    Lenders need to meet borrower expectations for the experience
    Since 2016, Mortgage Cadence has been partnering with Accenture Research, polling American borrowers to determine what they were thinking, feeling and doing as they were moving through their mortgage application journey. In 2016, when we first asked borrowers to rate their level of satisfaction with lenders, 45% said they were ‘very satisfied.’
    Read More