Articles by TMS

Take the 800 # customer service challenge

How fast does your subservicer pick up their phone lines and represent your company?
Go on. Call your subservicer. Are they answering in 60 seconds or less? Or, did they leave you on hold for 10, 20, or even 45 minutes? If your wait time felt like forever, guess what? That’s the exact same type of infuriating situation that you’re putting your customers through.
Read More

The "new school" in correspondent lending: The best price value equation

Customers are worth more than an extra 2 bps
If you ask what matters most when selling loans off, the knee jerk answer is “best price.” Sure, sharpen the pencil, squeeze an extra 2 bps, and look like a hero because you opened up your warehouse lines. Here’s the bad news: That’s old school and affects the long-term growth of your company.
Read More

Don’t wait for disaster to strike — test the strength of your subservicer now

This TMS checklist will make sure your borrowers get white-glove service at a critical time
Unfortunately, natural disasters and hurricanes will happen. It’s on you to make sure borrowers are in the best hands possible when it happens. To test the strength of your subservicer, go through this check list to see how well they’d be prepared for a future crisis.
Read More
Sponsored By
TMS

Your borrower portfolio is your greatest asset, why hand it over to a pack of wolves?

The future of servicing technology is here
According to research TMS conducted, two thirds of lenders reported working with their subservicer feels like pulling teeth when they request portfolio reports, 87% equated handing their portfolio to a subservicer to handing their firstborn over to a pack of wolves. 100% reported need for improvement in subservicing.
Read More