Joseph DeStasio is the executive vice president of servicing at The Money Source(TMS), which owns the industry leading subservicing platform, SIME. As EVP of Servicing Financial Operations, DeStasio is responsible for investor reporting & accounting, payment services as well as servicing financial management and planning. DeStasio is a seasoned mortgage executive with significant expertise in loan servicing operations.
[Expert commentary] The servicing industry has historically been about call centers and collections. Companies staff up or staff down depending on the market condition and overlook the most important factor in all of the changes — the people.
The first thing you notice about New American Funding's Rick and Patty Arvielo is how much they like each other. That might seem like a foregone conclusion when you meet a married couple, but when that couple also runs an incredibly successful business together, I imagine it could get complicated. Read on to find out more about how this successful couple manages their life, and business, together.
For the first time since 1981, our industry is experiencing a rising interest rate environment. Some people may assume that the current market shift means their business will take a downward turn from which they will never recover. I don’t buy it. The way I see it, challenging times force us to refine our processes and practices.