Joseph DeStasio is the executive vice president of servicing at The Money Source(TMS), which owns the industry leading subservicing platform, SIME. As EVP of Servicing Financial Operations, DeStasio is responsible for investor reporting & accounting, payment services as well as servicing financial management and planning. DeStasio is a seasoned mortgage executive with significant expertise in loan servicing operations.
[Expert commentary] The servicing industry has historically been about call centers and collections. Companies staff up or staff down depending on the market condition and overlook the most important factor in all of the changes — the people.
While some mortgage lenders fail to keep up with the changing times, others are excelling, capitalizing on the change and those who weren’t ready for it. So what’s their secret? Customer service? Technology? An innovative approach to loan originations, and who to lend to? It’s actually all of the above, and more.