Articles by Eric Connors

Beyond the digital POS: Time to focus on the underwriter

2017 will go down as the year of the customer experience
If 2016 was the year of compliance, then 2017 will go down as the year of the customer experience. Lost in all of the excitement, however, is the disconnect between the digital consumer experience and the cobbled together, often manual processes, that make up the back-end of the mortgage process.
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