Joe Dombrowski is the director of product manager and chief mortgage strategist over Lending Solutions with Fiserv. Dombrowski is responsible for the strategic direction of the servicing software products from Fiserv. This includes the loan servicing system, LoanServ. Prior to this role, he assisted Fiserv clients by providing managerial consulting for loan servicing opportunities. With more than 25 years of experience, Dombrowski has a comprehensive background in the industry both in servicing and in technology. He is a member of several national lending advocacy groups, and has written and spoken extensively on servicing topics. Dombrowski has been with Fiserv since 1991.
[Commentary] Prior to the 2007 crisis, custom mortgage loan modifications were offered in certain cases, but they were left to the discretion of the loan servicer. Then the crisis hit. Now, however, the industry has stabilized, the challenge is to provide affordable mortgage relief, while enhancing the customer experience and differentiating a company’s brand. Here’s how this can be done.
With the recent turnover in leadership at the Federal Housing Finance Agency, we may be standing at the precipice of great change in the government’s role in supporting the mortgage market through Fannie Mae and Freddie Mac.