Rich Gagliano is President of Black Knight’s Origination Technologies division, where he is primarily responsible for the direction of LoanSphere Empower, Black Knight’s loan origination system for retail, wholesale and consumer-direct channels; LoanSphere LendingSpace, Black Knight’s loan origination system for correspondent lending; Black Knight’s LoanSphere SalesEdge lead management solution; and LoanSphere Quality Insight, a quality control workflow solution that supports greater loan transparency and data integrity.
[Expert Commentary] Today, the utilization of robotics and automation – along with decisioning logic – has helped to advance the mortgage lending process from the sluggish, error-prone efforts of a decade ago to a far more productive environment with a focus on data integrity and customer experience. However, newer technology innovations have now reached a point where it is possible to do much more than simply automate tasks.
According to the Mortgage Bankers Association, refinance applications jumped more than 100% in the first few weeks post-‘Brexit’ as compared to a year ago, and many lenders found themselves over capacity and struggling with the increase in volume. Here's how to keep up.