Matt Lind is a founder of STRATMOR and has lead responsibility for the firm’s business strategy consulting practice. Based in Boston, Matt is a graduate of M.I.T. and holds a Ph.D. in Applied Mathematics from Harvard University.
In a slow growth market, where margins are being pressured from many corners (including, but certainly not limited to, TRID-related production costs), borrower satisfaction can be a key differentiator. So how do you ensure borrower satisfaction?
According to Verizon’s 2019 Data Breach Investigations Report, 10% of the 2,013 breaches that occurred in 2018 were within the financial industry. Personal data was compromised in 43% of those breaches, which were largely attributed to privilege misuse, errors or unsecure web applications.
Rising interest rates often cause homebuyers to think twice about moving forward with a mortgage. In April, mortgage applications fell more than 7% after 30-year fixed mortgage rates reached a high for the month.