The migration to a fully digital mortgage workflow has long been the goal of forward thinking mortgage lenders. This process would absolutely return a better experience to the consumer, which is likely the main reason the government is making digital the obvious choice through TRID.
While some mortgage lenders fail to keep up with the changing times, others are excelling, capitalizing on the change and those who weren’t ready for it. So what’s their secret? Customer service? Technology? An innovative approach to loan originations, and who to lend to? It’s actually all of the above, and more.