Brad Johnson is chief operating officer for RoundPoint Mortgage Servicing Corp., where he oversees RoundPoint’s servicing operation, which includes the contact center, loss mitigation, default and REO.
Servicers must consider a positive customer experience to be a compliance mandate in the current regulatory environment. While this may be a difficult goal to achieve, we have found that there are four keys to success that can help any servicer do a better job of ensuring a positive experience for their mortgage borrowers.
Every day, people in your community are looking for a new place to call home. But in the age of the digital shift, they are now getting most of that information from their mobile devices rather than more traditional sources.