Brad Johnson

Brad Johnson

Brad Johnson is chief operating officer for RoundPoint Mortgage Servicing Corp., where he oversees RoundPoint’s servicing operation, which includes the contact center, loss mitigation, default and REO. 

ARTICLES

  • From HW Magazine

    Here's why the customer is always right

    Four keys to unlocking borrower satisfaction
    Servicers must consider a positive customer experience to be a compliance mandate in the current regulatory environment. While this may be a difficult goal to achieve, we have found that there are four keys to success that can help any servicer do a better job of ensuring a positive experience for their mortgage borrowers.
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