Matt Corcoran is Director of Marketing and User Experience at Pavaso, Inc. He has spent his career creatively simplifying complex technology and service solutions in the Telecommunications, Title, Healthcare, and Mortgage industries.
If you fired off an email, handed the consumer a brochure, or even simply talked about something face-to-face, how will you record or determine if the consumer engaged that content? The digital delivery of educational content will be key to not only getting the consumer to interact with it, but tracking what the consumer actually accessed.
If you’re one of the lenders who hasn’t converted over to a digital closing platform yet, chances are you’re going to be a little lost (and even further behind) when that next phase of development kicks off about two months from now.
As you head to complete this phase by Week 28, you not only need to look at how your organization operates internally, but how it operates externally as well with business partners and consumers to ensure regulations around the three-day delivery rule for the Loan Estimate are met.
The show is 21st Century Television, with guest host Donald Trump Jr. interviewing Mark about the TILA-RESPA ruling, and how technology available today can not only help the industry comply, but thrive, with a whole new world of possibilities in a digital marketplace.
We offer a solution on the Pavaso platform called Title Check — where title companies can stay in front of existing customers by offering them an annually recurring service to check their title and ensure it’s clean. This is an entirely new line of revenue to leverage all of those customers that they’ve acquired and closed, instead of purely focusing on bringing in the next closing.
It's apparent that you’ll need clear processes and guidelines in place for your workforce to maintain high levels of service while working within strict tolerances that could result in game-changing fines for your business.
Perhaps the most easily understood example of a technology disruption that occurred, and a digital transformation that didn’t, is the battle between the Internet-centered Netflix and the brick-and-mortar Blockbuster.