Servicing

Here's how Mr. Cooper decreased homeowner concerns by 24%

Makes other subservicers look absolutely stone age
The large nonbank mortgage lender and servicer, Mr. Cooper, is used to onboarding huge portfolios of loans. By its own admission, such a process can be confusing and stressful. So with that in mind, the Mr. Cooper team developed what they call the “Red Carpet Initiative.” Here's how it works.
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LoanCare names Rodney Moss EVP of strategy, business development

Moss will succeed Gene Ross, who retired this month
Mortgage servicer LoanCare, a ServiceLink company, announced Tuesday that Rodney Moss will succeed Gene Ross in as the company’s executive vice president of strategy and business development. The move comes after Ross’ retirement this month after almost three decades at the company.
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FHA extends foreclosure moratorium for HECM borrowers in Puerto Rico, Virgin Islands

Extends foreclosure freeze for hurricane victims
Earlier this month, HUD announced that the FHA would be extending the foreclosure moratorium for Hurricane Maria victims in Puerto Rico and the U.S. Virgin Islands. The extension dealt only with forward borrowers, but HUD and the FHA are now extending the foreclosure moratorium for Home Equity Conversion Mortgage borrowers as well.
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Former Walter Investment/Ditech CEO Anthony Renzi surfaces at Cenlar

Renzi will serve as president and COO of mortgage subservicer
Anthony Renzi has found a new home. Renzi, the former CEO of Walter Investment Management Corp., which recently changed its name to Ditech Holding Corp., is set to become the president and chief operating officer of Cenlar FSB, one of the nation’s largest mortgage subservicers.
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Early stage delinquencies begin to see uptick in December

But serious delinquencies decrease
The overall delinquency rate remained unchanged in December as early stage delinquencies increase by serious delinquencies fell, CoreLogic’s latest report showed. And despite some setbacks, December’s foreclosure inventory rate was the lowest for that month in 11 years – since 2006.
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Fannie Mae looking to offload nearly $2 billion in re-performing loans

Loans currently being serviced by JPMorgan Chase
Fannie Mae is currently looking for a buyer (or buyers) to take nearly $2 billion in re-performing loans off its hands. The government-sponsored enterprise announced Tuesday that it is selling 9,400 re-performing loans that carry an unpaid principal balance of approximately $1.972 billion.
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Richey May launches cybersecurity services

Information security expert John-Thomas Gaietto will serve as executive director
Accounting and advisory firm Richey May announced Thursday it launched a cybersecurity services practice, Richey May Technology Solutions, to help lenders and servicers protect themselves against online fraud and data attacks. The company also announced John-Thomas Gaietto, an information security expert, will serve as the service's executive director.
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CFPB giving servicers “more latitude” in dealing with borrowers in bankruptcy

Issues final rule on communication with certain borrowers
Mortgage servicers are about to have “more latitude” when it comes to dealing with borrowers entering or exiting bankruptcy, the Consumer Financial Protection Bureau announced Thursday. The CFPB announced a final rule relating to certain borrowers facing bankruptcy. The rule was initially released by the CFPB back in October, but now the bureau is finalizing the rule.
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BOK Financial Mortgage appoints Lee Wardlow director of loan servicing

Joins from Bank of America
BOK Financial Mortgage, a division of BOK Financial, recently announced the hiring of Lee Wardlow to lead its mortgage servicing business. Wardlow will serve as director of loan servicing for BOK Financial Mortgage, which boasts a servicing portfolio of approximately $23.1 billion spread across 144,000 customers in the U.S.
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