Total Mortgage Services recently hired two operations executives as part of the company's plan to expand into retail and wholesale lending channels. Victoria Bextel is now head of national operations for retail lending, as well as wholesale lending. She is responsible for managing all operations, including loan application processes, underwriting and secondary market matters. Bextel joined TMS from mortgage technology firm ISGN, where she served as senior vice president of processing services. Elaine Presta also joined TMS as wholesale operations manager, a new position for TMS Funding, which is TMS' wholesale channel. Presta is responsible for managing the workflow of the department. She also worked at ISGN since 2009 as assistant vice president of mortgage lending. Lisa Schreiber, who was hired in January to lead the TMS expansion of these divisions, said the Milford, Conn.-based firm is ramping up staff to handle anticipated operation volume. TMS has been in wholesale lending just over a year. "With wholesale lending you have to be able to scale in order to balance cost and effectiveness," Schreiber said in an interview with HousingWire. "Without a great operation, we're not going to have a successful wholesale program." Schreiber said her goals for the year are to become licensed and expand business into eight more states, up from the current 22 states, and fund about $500 million worth of loans through the retail and wholesale channels. Write to Christine Ricciardi. Follow her on Twitter @HWnewbieCR.