Mortgage Tech Demo Day

In a half-day format, technology companies will demo their platforms and answer questions. You can tune in for the whole demo day, or strategically drop in on sessions to learn about specific solutions.

DOJ v. NAR and the ethics of real estate commissions

Today’s HousingWire Daily features the first-ever episode of Houses in Motion. We discuss the Department of Justice’s recent move to withdraw from a settlement agreement with the NAR.

Hopes for generational investment in housing fade in DC

Despite a Democratic majority, the likelihood of a massive investment in housing via a $3.5 trillion social infrastructure package appears slim these days. HW+ Premium Content

Road to the one-click mortgage

This white paper will outline how leveraging a credential-based data provider can save money for lenders, reduce friction for borrowers, speed time to close, and overall bring lenders one step closer to a one-click mortgage.

Mortgage

Technology at the intersection of borrower and LO satisfaction

Loan officers are overwhelmed by phone calls, emails, and repetitive tasks, and borrowers are frustrated trying to get answers to their questions. Artificial intelligence has unleashed the support automation revolution, which leads to borrower and loan officer satisfaction.

In this session, you will learn all about the first AI-driven industry-leading mortgage support automation platform, and how mortgage companies are leveraging this technology to increase employee and borrower satisfaction.

Here is a small preview of the session, which has been lightly edited for length and clarity:

Allison LaForgia: Anytime you add technology to the mortgage process, there’s always that risk that you’re complicating it even more, but Capacity has a support automation platform. Can you explain how it improves efficiency and connects different parts of the tech stack?

David Karandish: On the support side, we have an AI-powered bot. It can be internal for your team. It can be external for your customers, your consumers. I’ve got my DeLorean shirt on today because we like to bring the future into the present with what we do with our bot. But that support side, like I said, we think you should be able to answer 90% of your questions automatically out of the gate.

On the automation front, we’re going to take all those back-end processes. For example, we’re working with one of the largest call centers that manages the forbearance process for a lot of the big banks. And they’ve got a team of people that are staring and comparing these documents and making sure that the note matches what’s in the LOS and what to do if they’re out of sync. We believe that people are really good with exception handling, but people should not be the first line of defense for that type of work. So, we’re going through and taking that process, automating it, automatically reading what’s in the documents, inserting that into the LOS and then using the logic to say if something should change.

Watch the full session below. To go back to the full HousingWire engage.marketing on demand summit, go here.

Panelists:

  • David Karandish, Founder & CEO, Capacity
  • Allison LaForgia, Webinar Manager, HousingWire

This content is exclusively for HW+ members.

Start an HW+ Membership now for less than $1 a day.

Your HW+ Membership includes:

  • Unlimited access to HW+ articles and analysis
  • Exclusive access to the HW+ Slack community and virtual events
  • HousingWire Magazine delivered to your home or office
  • Become a member today

    Already a member? log in

    Panel brought to you by:

    Logo-for-site-Capacity

    Most Popular Articles

    How the Delta variant may impact the housing market

    How should you look at data on the housing market to tell if things are returning to normal? HousingWire’s lead analyst answers. HW+ Premium Content

    Jul 29, 2021 By

    Latest Articles

    Mortgage lenders are loosening standards on jumbos

    Banks moved to ease lending standards for most mortgage loan products during the second quarter, according to a survey published this week by the Federal Reserve Board

    Aug 02, 2021 By
    3d rendering of a row of luxury townhouses along a street

    Log In

    Forgot Password?

    Don't have an account? Please