Tech Roundup: Interthinx Rolls Out Web-Based News Program
Agoura Hills, Calif.-based Interthinx has launched a new, web-based video news series called FraudBytes to provide the financial services industry with current information on important industry changes. Similar to a cable news program segment, the series will focus on fraud risk mitigation and regulatory compliance for mortgage lenders. "We have become a society that is accustomed to getting news from television," said Kevin Coop, president of Interthinx. "The Internet has made it possible to extend news delivery to the desktop, and our research indicates that lenders are very comfortable getting critical information through this medium...This multimedia news program will make it easier for us to deliver it to our customers." The first FraudBytes newscast will appear on the Interthinx website during the first week in March and will include information on FHA compliance, emerging fraud schemes, the new Home Valuation Code of Conduct, and Interthinx product updates. www.interthinx.com Partnership Enhances Regulatory Training Courses Wolters Kluwer Financial Services announced Monday it has integrated the company's regulatory compliance training courses for financial institutions into Learn.com's LearnCenter online training platform. Under the terms of a joint-reseller agreement, Learn.com, a provider of on-demand workforce development and productivity, will provide banking professionals with access to more than 160 training courses designed by Wolters Kluwer Financial Services that focus on compliance and operational topics. "Our partnership with Wolters Kluwer Financial Services enables our mutual clients to enjoy the best in financial compliance training and to be sure they have a scalable platform to address ever-changing regulatory requirements," said JW Ray, Chief Operating Officer at Learn.com. "No other solution on the market can offer a one-stop-shop that includes on-boarding, skill development, content, gap analysis, development plan management, robust reporting with dashboards and more in a completely web-based platform." www.wolterskluwerfs.com www.learn.com A Focus on Fraud Prevention Clareity Security, a provider of security products and services for the real estate industry, announced Friday a partnership with AdmitOne Security solutions, an innovator of solutions for identity assurance and analytics, as part of the industry proven SAFEMLS solution to deliver fraud prevention while cutting operational costs. Under the partnership, AdmitOne Security's zero-footprint technology will be integrated seamlessly into the SAFEMLS ecosystem and made available to all Clareity Security customers, the companies said in a press release. AdmitOne's intelligence-driven authentication transparently monitors user sessions, continuously identifies risks and automatically applies security rules to match threats. Intelligence-driven authentication combined with the zero-footprint authentication control virtually eliminates manual procedures for security administration while ensuring account ownership, according to the press release. The transparency gives members a convenient, secure solution, and the automation delivers cost effective operations for online service providers. "Intelligence-driven authentication is one of those perfect intersections of customer needs and innovation where we could bring a leading-edge solution to the industry to improve the value of our service while lowering operational costs," said Amy Geddes, chief operating officer at Clareity Security. www.clareitysecurity.com www.admitonesecurity.com Mortgage Cadence Expands Services Denver-Based Mortgage Cadence, Inc., a provider of Enterprise Lending Solutions (ELS), announced last week it's expanding its service desk and the number of subject matter experts available for customer-related questions and issues. These additional personnel will augment the existing service desk and assist in handling all inbound calls for Mortgage Cadence Orchestrator, Finale, Harmony and Opus. It is their responsibility to immediately locate the proper subject matter expert that can solve the issue or navigate the customer down the fastest path towards issue resolution. Proper training of these individuals is well under way. These additions result in triple the number of customer support resources available for Mortgage Cadence clients in an effort to further enhance the customer experience, the company said in a press statement. In addition to the above and the previously released compliance and regulatory in-house team expansion, Mortgage Cadence has implemented many proactive customer support tools over the course of the last twelve months to maximize customer satisfaction. These include weekly client dashboards, a biweekly product management release update, compliance bulletins and a monthly newsletter that compiles all monthly compliance updates with a section on document additions/modifications and system updates. Write to Kelly Curran at firstname.lastname@example.org. Editor’s note: Tech Roundup runs every Monday, and offers a look into the various technology that makes the entire mortgage market work — whether origination or default, through to secondary market operations. If you’ve got a tech bit that we should know about, email the reporter above.