Residential Finance Corp., a nationwide mortgage lender, hired Michael Timms, director of capital markets, and Betty Ann McCloud, who will serve as director of operations.

Timms, who comes from MetLife Bank, has 20 years of expertise in secondary marketing and capital markets.

Previously, Timms served First Horizon Home Loans as vice president of capital markets. 

McCloud will oversee and manage the operations team. Her duties will include processing, underwriting, and closing for the retail branching and Internet lending divisions.

Previously, McCloud worked at various mortgage companies, including Allen Tate Mortgage, where she held management roles in quality assurance and branch administration/production.

“RFC is focused on continually enhancing the loan process to make it faster and easier to greater benefit our customers,” said CEO Michael Isaacs of RFC. 

“Strengthening our leadership in the banking operations department with individuals who are dedicated to customer service excellence is a vital part of accomplishing that goal. Mike and Betty Ann are experts in their respective fields, and we are delighted to have them join our team."