Is your servicing shop afraid of falling out of line when it comes to single-point of contact requirements?

What about the Consumer Financial Protection Bureau’s servicing guidelines and other rules stemming from settlements and the government sponsored enterprises?

Varolii Corp., a company that provides interaction platforms for customer outreach, is helping servicers ensure compliance with rules by creating customer surveys and audits to make sure no requirement remains unmet.

“The automated survey creates an opportunity to ensure a single point of contact was established and confirm that borrowers have received information and assistance, understand the process and can act to avoid foreclosure,” the company wrote in its press release.

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