JPMorgan Chase (JPM) and Bank of America (BAC) told regulators they were straining last year to hire and keep enough qualified people who could clear a backlog of foreclosure complaints.

JPMorgan vowed to expand training after its review found that the mortgage-servicing unit “struggled to absorb rapid staffing growth and, in many cases, hired representatives with little or no home lending industry experience.” Bank of America said compliance operations were understaffed as of midyear 2011 and that some people lacked the skills or stature needed to do their jobs.

The assessments, released Monday by the Federal Reserve, were contained in action plans submitted after U.S. banks were ordered last April to clean up foreclosures and mortgage servicing. Read the Bloomberg Businessweek story.