Fay Servicing, a special servicer that manages residential mortgages throughout the United States, hired Andy Laing to its executive team as chief operating officer.

In his new role, he will lead all of the firm’s servicing, default, business intelligence and back office operations, as well as help manage new strategic initiatives.

Laing brings over 20 years of experience in the financial services industry, most recently as senior manager in the financial services strategy and operations department at Deloitte Consulting.

“A key theme throughout Andy’s accomplishments and research has been his focus on the benefits of maximizing the customer’s experience which makes him an ideal fit with our firm,” said Ed Fay, CEO of Fay Servicing.

“His experience successfully applying operational discipline to large-scale consumer finance platforms will help us continue to grow in a controlled manner while providing valuble solutions to our borrowers and maintaining high levels of performance for our clients,” Fay added.